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VitaGlowMD – Policies, Cancellation Terms & Financial Agreement

At VitaGlowMD, our goal is to provide each client with exceptional care in a timely, professional, and respectful manner. These policies are designed to ensure fairness, transparency, and optimal scheduling for all patients. By booking an appointment, purchasing a treatment package, or receiving services at VitaGlowMD, you agree to the terms outlined below.

Appointment Cancellation, Rescheduling & No-Show Policy

Your appointment time is reserved exclusively for you. Last-minute cancellations, reschedules, and no-shows prevent other clients from receiving care and significantly impact our schedule.

  • Cancellations, reschedules, or missed appointments within 48 hours of your scheduled appointment time will incur a cancellation fee.
  • A valid credit card is required on file to secure all appointments.
  • Your card on file may be charged automatically for any applicable cancellation or no-show fees.
  • Patients arriving more than 15 minutes late may need to have their appointment shortened, rescheduled, or may be subject to a cancellation fee if we are unable to accommodate them without impacting other scheduled patients.

Tiered Cancellation & No-Show Fees:

  • Consultations, facials, injectables, skincare treatments, and appointments under 60 minutes: $100 fee
  • Advanced or device-based treatments requiring longer appointment times, equipment preparation, or reserved treatment rooms, including Morpheus8, RF microneedling, laser procedures, body contouring, thread lifting, or other extended treatments: $150 fee
  • No-show appointments: $100 fee minimum, or up to $150 for advanced or device-based treatments

VitaGlowMD understands that emergencies, sudden illness, family situations, or severe weather may occasionally arise. Exceptions may be made at the sole discretion of management.

Medical Skincare, Cream & Product Policy

Due to hygiene regulations and the medical nature of skincare products:

  • All skincare, cream, serum, supplement, and retail product sales are final.
  • We do not accept returns, exchanges, or refunds for any product once it has been sold or dispensed, regardless of whether it has been opened or used.
  • We strongly encourage patients to ask questions before purchasing. Our team is happy to assist in selecting the most appropriate products based on your skin type, concerns, and treatment goals.

Package Pricing, Membership & Prepaid Treatment Policy

Package pricing and prepaid treatment plans are offered at a discounted rate as courtesy to our patients. In exchange for these reduced rates, the following policies apply:

  • All package purchases, prepaid services, memberships, and promotional offers are non-refundable, non-transferable, and may not be exchanged for other services or products.
  • Package pricing applies to the full series of treatments and is not divided by individual session.
  • Partial refunds will not be granted for unused sessions or partially completed packages.
  • Purchased package sessions may only be used toward the treatment originally purchased and may not be applied to other services.
  • All package sessions must be used within one year of the purchase date unless otherwise stated in writing.
  • Promotional pricing, special offers, and discounted treatment packages may not be combined with other discounts or promotions.

Prior to purchasing any package, membership, or prepaid treatment plan, patients are encouraged to ask any questions they may have. By proceeding with payment, you acknowledge and accept the structure, pricing, and terms of the package.

Refund Policy for Services Rendered

Due to the customized and medical nature of aesthetic treatments:

  • Refunds are not provided for completed services, partially completed treatments, injectable services, package sessions already used, or treatment dissatisfaction related to personal preference.
  • Individual results vary based on skin type, anatomy, healing response, compliance with aftercare instructions, and lifestyle factors.
  • Additional treatments may be recommended to achieve optimal outcomes and are not included unless specifically stated.

Credit Card Authorization & Financial Responsibility

By scheduling an appointment or purchasing a service, package, or product, you agree to maintain a valid credit card on file with VitaGlowMD.

Your card on file may be charged under the following circumstances:

  • Cancellation or reschedule within 48 hours for standard appointments: $100
  • Cancellation or reschedule within 48 hours for advanced or device-based appointments: $150
  • No-show appointments: $100 to $150 depending on the reserved treatment type
  • Outstanding balances for services rendered, products purchased, memberships, or packages
  • Returned checks or failed payment transactions

Your card information is stored securely in accordance with HIPAA and PCI compliance standards.

Consent & Agreement

By booking an appointment, purchasing products, enrolling in a package, or receiving services at VitaGlowMD, you confirm that you have read, understood, and agreed to these policies.

These policies are in place to ensure fairness, operational efficiency, and the highest level of care for all patients.